Throughout our history, we are proud to have worked with some of the world’s top clients and brands.
Our long-term partnerships and relationships are a testament to our commitment to go above and beyond, no matter what the project, scale or scope.
A State Government Agency
Since 2014
We have established a relationship since 2014. Metrix has been aiding the client in making informed business decisions through various studies, primarily in the areas of customer relationship building and marketing communication.
Results
Working with this client feels like a natural extension of our team. Our decade-long partnership has been built on a shared commitment to continuous improvement and service excellence. By providing insightful data and understanding their mission, we’ve been able to help the client better serve their stakeholders. Our collaborative efforts have transformed data into actionable pathways for better service.
A Local Large Property Developer
Since 2021
Metrix has been providing mystery shopping services for this client to enhance customer experiences across various service areas in different businesses in the company, including property, entertainment parks, and golf clubs. Our comprehensive approach includes physical visits, phone, and online chat evaluations to ensure a thorough assessment of customer service quality.
Results
The insights from our mystery shopping programs have enabled the client to make targeted improvements in their customer service, ensuring a consistent and high-quality experience for their clients.
Collaborating with the client on their mystery shopping initiatives has been a highly cooperative endeavor. Through detailed evaluations, comprehensive reports, and collaborations, we have been able to provide actionable recommendations that have refined their customer service strategies. It’s gratifying to see how our partnership has helped the company maintain and enhance a high standard of customer experience.
A Local Large Property Developer
Since 2021
Metrix has been providing mystery shopping services for this client to enhance customer experiences in the company’s property sales services across various service areas. The monthly Mystery Shopping Programme ensures consistent assessment of the services in all active projects and respective sales representatives.
Results
The monthly data from our mystery shopping programme enabled the client to make tactical improvements in their customer service ensuring a consistent and high-quality experience for their clients.
The relationship we have with the client is rewarding, as we contribute to the client’s business growth with consistent and high-standard customer service.
A Government-linked Company, Business – Industrial Training & Development
Since 2016
Metrix has partnered with this client for over eight years, tracking their customer experience, to enable them to achieve the goal of providing exceptional customer experience, while experiencing the client’s training & development programmes at their premises. Our agility in manoeuvring the client’s evolving needs has ensured we consistently deliver valuable and relevant insights.
Results
Our collaboration with the client over the past eight years has been a journey of mutual growth and improvement. Working closely together, we’ve delved into the intricacies of their training programs, providing flexible and in-depth insights that have empowered them to enhance their services. It’s been incredibly rewarding to see how our dedicated approach has consistently helped the client to meet and exceed its trainees’ expectations.
A Local Oil & Gas Company
Since 2018
Metrix’s ability to add value to our delivery each year has compelled the client to continuously engage us. We have continuously measured the company’s performance in areas of their services to their customers along with the level of performance of their people. These two-prong assessments provide a deeper insight into the client’s customer service strategy.
Results
The continuous assessment enabled the client to pinpoint their weakest link to the effectiveness of their delivery to their clients in an evolving market. This is made possible with our dynamic mode of delivering data and information. We continuously find better ways to serve this client and we are motivated by the client’s dedication in utilizing the data in making decisions.
A Local Energy Source Supplier
Since 2021
The client believes that providing excellent customer service involves the whole delivery value chain including its people, vendors, and the authorities. With that, the client has engaged us in evaluating the entire value chain’s experience with them. This holistic evaluation of its stakeholders enables the client to set holistic strategies with all its stakeholders focusing on providing high-standard customer service.
Results
The evaluation enabled the client to identify their customers’ issues and important aspects of getting their job done. Continuous evaluation enabled the client to assess how much the improvement actions have addressed their customers’ issues. The continuous assessment is also able to identify specific stakeholders’ concerns with the dynamic of the energy industry. With that, they are able to prepare themselves to be a more effective organization serving their stakeholders with the ultimate objective of serving their best to the customers.
